Subscription, Billing & Refund Policy

This policy explains Chaiverse plans, billing, cancellation and refunds. It is provided under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and forms part of the Terms of Service.

Plans

• Free tier: core Chaiverse at no charge.
• Member plan: indicatively ₹99/month (or an annual option), inclusive/exclusive of GST as shown at checkout. Member subscriptions — not advertising — fund the platform.

Billing & auto-renewal

• Paid plans renew automatically each cycle until cancelled. Recurring payments are processed by an RBI-authorised payment aggregator under the RBI framework for e-mandates/recurring transactions (including pre-debit notification and applicable additional-factor authentication).
• A GST tax invoice is issued for each successful payment to the email/account on file.
• We will give advance notice of any price change; the new price applies from the next renewal and you may cancel before it takes effect.

Cancellation

You can cancel anytime from Settings → Subscription, or by emailing [email protected]. On cancellation your plan remains active until the end of the current paid cycle; it does not auto-renew thereafter. You may also delete your account entirely ("right to disappear").

Refunds

• Cooling-off: if you cancel a new paid subscription within 7 days of the first charge and have not materially used paid features, you may request a full refund (indicative — TO-BE-CONFIRMED).
• Service failure: if a paid feature is materially unavailable due to our fault for a sustained period, contact us for a pro-rata credit or refund.
• Except as above or as required by law, payments for a billing cycle already commenced are generally non-refundable; partial-period refunds are not provided for voluntary mid-cycle cancellation.
• Approved refunds are made to the original payment method within 5–7 business days of approval (bank timelines may vary).

Failed payments

If a renewal fails we may retry and/or downgrade the account to the free tier after notice. No feature is deleted solely due to a failed payment without reasonable notice.

How to request a refund / raise a billing dispute

Email [email protected] with your account identifier, invoice number and reason. Unresolved matters may be escalated under our Grievance Redressal Policy; you also retain remedies under the Consumer Protection Act, 2019.